Chailey Heritage Foundation rated as Good

A Mid Sussex charity is celebrating after health inspectors judged one of its key services as Good.

Chailey Heritage Foundation, based between Uckfield and Haywards Heath, launched its Pathways service in 2017.

The charity supports children and young people with complex difficulties.

Pathways is CHF’s Domiciliary service, providing support to those still living in their own home but who require extra help on a daily basis.

It has now received a Good rating in every key area following an inspection by the Care Quality Commission.

Rob Hambrook, Head of Community Operations and Nominated Individual for Pathways, said: “I am delighted that the hard work of the whole team is recognised in this report.

“The rating of “good” reflects the fantastic support they all provide each and every day. 

“The highlight was the feedback from the families commenting so positively on different aspects of the service. 


“We look forward to continuing to develop and grow the service so that everyone who wants to access it can do and with the right level of support for themselves and /or their young person.”

Communicating with families former part of the inspection, and the comments about staff were positive.

One person’s relative said: “Staff we have had are lovely. They come into people’s homes, they are very mindful of that. 

“They ask about taking shoes off, fitting in with what you need to do. They are flexible and cheerful. 

“They seem to choose staff for that. You can tell a ‘Pathways’ person, they are calm and friendly.”

“Staff skills were also acknowledged with relatives saying staff are “very well trained and  continually doing courses.” 

Inspectors said that staff consistently recognised and promoted people’s ability to make their own decisions.

This, in turn, was positively recognised by health care professionals and other people involved in supporting the service.

The report also described how staff “spoke proudly about their roles and the service.”

One member of staff said: “I just think it is really wonderful and unique.”

Pathways was formed in 2017 as a response to the urgent need for better support for families with children and young people who have complex disabilities and health needs.

The charity hopes the service will continue to support more and more families and it needs to recruit more support workers.

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 Harry Gibb, 20, has been using the Pathways services for more than a year. His greatest loves are music, dance and drama.