Bird In Eye Surgery publish advice to patients

Following advice from NHS England, Public Health, the government and the local CCG, we have made the decision to put in some extra emergency measures to minimise the risk to both our staff and patients and their families.

The surgery has been advised to postpone all non-essential activity and we are confident you will support us with this decision.

The following must be adhered to –

  • Under no circumstances must any patients or their representatives attend the surgery in the first instance.
  • All contact must initially be via the telephone and we are making more staff available to receive the calls.
  • If any patients are showing symptoms of a high temperature (37.8 or higher) or have a new continuous cough, they must self-isolate for 7 days. There is no need to contact 111 unless their symptoms are not manageable at home. Testing is only currently being completed for patients in hospital. All members of that patients’ household must also self-isolate for 14 days.
  • If you need to speak/see a clinician, please call the surgery in the first instance – a telephone appointment will be organised. We are now using video calling if necessary, which is proving very beneficial. If appropriate, the clinician will organise a face-to-face appointment.
  • From today (19th March) , we will have an intercom system on the surgery door – patients will need to ring this before being allowed access – their temperature will be taken at this time.
  • If repeat prescriptions are needed, patients must use the online facility of call POD (Prescription Ordering Direct) on 0808 1647678 – this is a freephone number and available between 8am and 4pm, Monday to Friday.
  • Patients must have a designated pharmacy for collection of medication – we will not be issuing paper prescriptions.
  • Some appointments, particularly those with the nurses, need to be face-to-face. In these circumstances, attend the surgery as mentioned above. The waiting room has fewer seats so that patients can sit further apart. ​ The check-in screen has been turned-off and this can be completed by the receptionists. Please do not lean over the desk and respect the personal space of the staff.
  • Hand-sanitising must be completed before entering and leaving the surgery, as a minimum.


Bird in Eye Surgery PPG Facebook group can be found here

The Meads PPG Facebook group here